Month: January 2012

Why Zappos will be fine despite the criminal privacy intrusion!

The 24 hour news cycle has already begun whirring. Headlines talk about “Zappos being zapped by hackers” and commentators are asking why a company known for customer service has closed down it’s customer loyalty team phone lines to process customer questions through email. Even Zappos CEO, Tony Hsieh, has been quoted as seeing this hacking…

View Post about Why Zappos will be fine despite the criminal privacy intrusion!

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article